FAQ & SHIPPING
CAN YOU MAKE ME A CUSTOM HANDMADE SKULL?
Sorry we don't offer custom or personalized artwork.
The only artwork available to the public is listed on www.jackofthedust.com . All skulls are 100% handmade and painted.
HOW DO YOU MAKE IT?
Here is a few videos on youtube that show you how a jack of the dust skull comes to life.
Walter White - https://www.youtube.com/watch?v=y_MirihFBQE&t=25s
Darth Vader skull - https://www.youtube.com/watch?v=GEzQoxfJH8U&t=48s
Octoskull paintwork - https://www.youtube.com/watch?v=c_ifhVl36hc&t=32s
Notorious B.I.G. - Legends Never Die https://youtu.be/kfouvxf5Ceg
WHY IS MY ARTWORK ALWAYS SOLD OUT?
This is due to a number of factors.
I only make a maximum of 50 skulls at any one time - this is due to having so many different skulls created in the graveyard and all of them being handmade. Because of this each skull batch takes at least 4 months to complete from start to finish.
For the most part I can only do three releases of 30 skulls per batch per year. If you don't want to miss out, Stay tuned to @jackofthedust on instagram for release dates on future pre orders OR you can put your name down for a direct notification on page of the sold out artwork.
WHAT'S IT MADE OF?
We use various mixed media but the most common material we use is a Taxidermist urethane resin imported from the USA for our casting which is designed to replicate the look and feel of real bone.
CAN YOU JUST LEAVE THE ARTWORK AT MY DOOR?
No, all parcel sent out are sent out with express trackable shipping. Your parcel is registered, this means you will have to sign for the package to receive it, this eliminates theft. If you’re not home to sign for the package, it will be taken to your local post office for pick up and a notice will be left at your front door or mailbox with the pick up or redelivery options. If parcels aren't collected they are sent back to our Studio and a redelivery fee will have to be charged.
WHICH POSTAL SERVICE DO YOU USE?
We use the most premium service Australia post offers (EMS) which uses the international postal service of the country it is going to. For example: all packages going to the US will go through USPS and you can track your item through USPS.com below is a list of the postal services used for the most common countries, if your country does not have a national postal service it will be delivered through DHL
- England - Royalmail.com
- USA - USPS.com
- Canada - Canadapost.ca
- Australia - Auspost.com
CAN I PAY OFF MY PAYMENT PLAN EARLY?
Yes, all you need to do is log into your jackofthedust.com account.
From there click onto the payment details of the order, then click 'BuyNow' and your all done!
DO I HAVE TO MANUALLY MAKE PAYMENTS TOWARDS MY PAYMENT PLAN?
No, with both Lay-buys and Sezzle payments are automatically taken out of your elected billing account.
Lay-buys has payments taken out on the same day each month as the original downpayment.
Sezzle, 4 payments are taken out over 6 weeks.
If a payment has been missed - a second attempt will be made for that payment. If that second attempt is also missed - just reach out to firstname.lastname@example.org and we can sort out your plan.